Ujjwal Singh Chandrawat

About Ujjwal Singh Chandrawat

As a Client Experience Account Manager, assist in all aspects of the client support service being provided. My key responsibilities are:• Providing premium client services, working with clients, tracking their ongoing issues, and helping them resolve those issues.• Providing weekly/monthly client read-outs and presentations.• Client\'s point of contact on any application/database performance issue.• Excelling at AppDynamics/eG - Application performance management tool and utilizing it to monitor/evaluate application performance.• Identify, qualify & help drive the issues/bugs to remediation/resolution.• Keep track of identified issues/fixes, and drive this resolution across the client base.• Assess the extremely complicated application and database performance issues, and drive them to resolution• Identify known issues and turn them into an alert and establish operational workflow with operational teams.• Prepare necessary documentation around technical procedures as well as operational procedures.• Participate in weekly/daily technical/leadership calls to update on the progress.• Experience/Knowledge on Application/Infrastructure Monitoring tools/solutions, Application Performance management tool like DynaTrace/AppDynamics/eG/sentryone/Logicmonitor etc.• Experience in Windows servers infrastructure and. Net-based Application Support, IIS, worker process thread, and Web config.• Setting up the monitoring for the client’s production servers.• Assist in setting up the support process for the L1 Support team.• Manage runbook process and documentation as per Client/another team request.• Troubleshoot performance issues and Problem Management Solutions.• Monthly status report/open house calls with the Client to identify areas to improve services.• Experience in Incident/Problem/Change/Alert analysis.• Handle customer escalations.• Maintain ownership of issues/escalations until resolution, drive other teams as needed.• Identify improvement opportunities and drive process change appropriately.• Handle support-related projects as prescribed by the management.

Experience

1. Client Account Manager

   Allscripts

   Jul 2011 — Present · IN

Education

• Sarafa Vidhya Niketan

  HSC, PCM

• Sanghvi Institute of Mnanagement & Science

  Master of Computer Applications - MCA, Computer and Information Sciences and Support Services

• Sanghvi Institute Of Management & Science

  Master of Computer Applications (MCA)

  2007 — 2010