Ujjwal Raghuvanshi
Senior Manager @BMO
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WORK HISTORY
Senior Manager @BMO
Toronto, ON, CA
Strategic Incentive Plan Leadership • Led Canadian Incentive Plan oversight and redesign, improving fairness and operational alignment for Early Stage (LVAR) & Late Stage (HVAR) agents- Digital Collections Strategy & Execution • Led the redesign of Pre‑Delinquency Hardship reporting, enabling real‑time performance tracking, supporting senior leadership, launching the new conditional offer, and optimizing cohort sizing within dialer capacity.• Launched major new delinquency programs (incl. Mortgage Portfolio campaign, Late-Stage expansion, expanded segmentation, DPD‑3 targeting), deployed Short Code + self serve payment journeys, and executed cross‑vendor Champion/Challenger tests with multiple vendors- Vendor Management• Developed a senior-executive-ready strategic insights deck for benchmarking partnership.• Delivered two 2025 QBRs with digital vendor leadership, showcasing digital strategy milestones and roadmap- Dialer Strategy & Forecasting Improvements• Integrated HVAR tracking into dialer analytics and presented performance insights to the Strategy & Analytics Forum.• Leveraged Next Gen Risk Segmentation to assess call intensity levels and recommend optimization paths- Leadership & People Management • Led a team of five at the start of 2025; now managing a high-performing, agile team of three post-restructure. Highest AWCC score in Collection Strategy• Served as Lead for the Consultative Leadership Transformation Pillar (H1 2025) to drive employee engagement
EDUCATION
Brightlands School, Dehradun
High School
Indian Institute of Technology, Kharagpur
Dual Degree, Ocean Engineering & Naval Architecture
SKILLS
ABOUT UJJWAL RAGHUVANSHI
Dual Degree graduate from IIT Kharagpur and currently part of the Lending Strategies team at Bank of Montreal, specializing in Collections Risk Strategy & Performance for the Canadian market. Passionate about turning data into actionable strategy, with a strong foundation in analytics, risk modeling, and performance optimization. Known for being highly collaborative, detail-oriented, and delivering impact in complex, data-driven environments.Senior analytics professional with 10+ years of experience across digital, marketing, and credit risk. Experienced in leading high-performing teams and collaborating with cross-functional stakeholders to deliver scalable analytics, forecasting, and risk strategies that support data-driven decisions and portfolio performance.
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