Ujjwal Kedia

About Ujjwal Kedia

With 2 years of experience as a Support Specialist in the US trucking industry, I have developed a strong foundation in client management, operational coordination, and high-level professional communication.Working in a fast-paced, high-pressure environment has strengthened my ability to manage accounts efficiently, resolve complex issues quickly, and maintain long-term client relationships. I take pride in delivering consistent, high-quality service while maintaining one of the best performance and quality records within my team.My key strengths include:• Professional-level English communication (verbal & written)• Client retention and relationship management• Problem-solving under pressure• Process optimization and attention to detail• Data handling and operational coordinationThrough daily interaction with carriers, brokers, and clients, I’ve developed strong analytical thinking skills and a deep understanding of performance metrics, reporting, and operational workflows — which naturally aligns with my goal to transition into Finance, Analyst, or Customer Support Management roles.I am currently seeking a Job opportunity where I can apply my client-facing expertise, analytical mindset, and commitment to excellence to drive measurable results and support organizational growth.I am motivated, adaptable, and ready to bring value to a team that prioritizes performance, accountability, and long-term impact.Feel free to reach out to me via LinkedIn messaging or at u••••••••@gmail.com to discuss potential collaborations, exchange ideas, or simply engage in conversations about the evolving landscape of finance and analytics.Let’s Connect.

Experience

1. Support Specialist

   Truckx Inc

   Jan 2024 — Present

   Managed and retained multiple high-value client accountsMonitored operational KPIs and service timelines to improve performanceAnalyzed load and service data to identify delays and optimize workflowContributed to process improvements and workflow optimisationReduced escalations by improving communication and proactive follow-ups and pro active follow ups

Education

• Madan Mohan Malaviya University of Technology

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• CHANDIGARH UNIVERSITY

  Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services

• Central Board of Secondary Education

  High school , General

• Up board

  10+2, PCM