Ujjwal Dixit
Director- Experience Center at Burjeel Holdings , Abu Dhabi - Healthcare
- Role
- Director- Experience Center for Middle East Region at Burjeel Holdings
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ujjwal Dixit
Processes handled: 1 - Telecom 2 - Utility Business 3 - Banking 4 -…
Experience
Director- Experience Center for Middle East Region
Jul 2024 — Present · AE
Managing operations for Middle East Region primarily in UAE, Kingdom of Saudi Arabia (KSA) and Oman with a headcount of 500+ employees and multiple sitesDriving high-volume healthcare contact centers while ensuring exceptional patient care and service delivery standards. Focusing on increasing Revenue through digital transformation projects, including AI-driven tools designed and implemented in CRM, resulting in significant cost reductions and enhanced customer engagement.Streamlining current Processes by re-engineering and the application of advanced technology solutions.Adept at fostering a culture of continuous improvement, aligning operational strategies with business goals, and improving performance across multiple Experience center locations.Strong focus on data-driven decision making, utilizing business intelligence tools like Power BI to provide real-time insights for process optimization and performance tracking.Ensuring top standards in compliance and service quality, maintaining excellent patient interactions while adhering to healthcare regulations.
Education
Delhi University
B.Com Pass, Commerce, Banking, Economics
1995 — 1999
Symbiosis Institute of Management Studies
MDBA - Marketing, Marketing
2002 — 2006
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