Ujjwal Babu
Data Analyst | SQL | Advanced Excel | Statistical Modeling | Customer Insights & Retention | Driving Data-Backed Business Growth
- Role
- Customer Success Analyst at Vyapar
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ujjwal Babu
Customer Success & Data Operations Specialist | SaaS | Analytics | Retention & Upsell StrategyCustomer Success and Data Operations with 5+ years of experience in SaaS, specializing in customer success, data operations, and performance analytics. Proven track record of improving activation, retention, and operational efficiency through data storytelling, workflow optimization. Adept at translating complex data into actionable insights that drive business impact. Passionate about solving problems with a data-first mindset and delivering measurable results across cross-functional teams.
Experience
Customer Success Analyst
Nov 2021 — Present · Bengaluru, IN
Lead & Execution of Client Requests & ReportsOversee the end-to-end execution of client reports, ensuring high-quality deliverables within defined SLAs. Collaborate with Customer Success Managers & internal teams to define report structure, scope, and expected outcomes.Data-Driven Business Insights & Retention StrategiesAnalyze client dashboards to monitor user behavior, identify trends, and highlight key at-risk accounts for proactive intervention.Develop churn prediction models and implement targeted retention strategies in collaboration with cross-functional teams.Mentorship & Cross-Functional CollaborationMentor & guide a team of analysts, ensuring best practices in data analysis & client support. Partner with engineering, product, and sales teams to align business objectives with customer success initiatives.Customer Engagement & Issue ResolutionManage and optimize the ticket resolution process, ensuring timely responses and resolutions.Conduct root-cause analysis on customer complaints and suggest proactive solutions to reduce escalationsAssisted with new customer onboarding, guiding them through product setup & activation.Managed initial inquiries and escalated complex issues to supervisors for quick resolution.
Education
Vinoba Bhave University
Bachelor of Commerce - BCom
2013 — 2017
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