Ujjwal Awathare
Software Engineer | Salesforce PD1 Certified | Building Scalable CRM Solutions | Apex • LWC • Flows • Integration
- Role
- Software Engineer at SimpleWorks
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Ujjwal Awathare
I am a Software Engineer with around two years of experience working in Generative AI and…
Experience
Software Engineer
Jan 2024 — Present · Nagpur, IN
Working as part of the AI engineering team, focusing on Generative AI, Agentic Bots, conversational solutions, and automation for BFSI clients across India, Sri Lanka, and Africa. Responsibilities include requirement analysis, solution design, development, integration, and deployment of AI-driven applications.Key ResponsibilitiesDeveloped Agentic Bots and LLM-driven conversational systems using LangChain, Autogen, and Python.Built RAG-based solutions to enhance FAQ accuracy and context handling using vector databases.Designed and implemented AI-based banking workflows such as account balance checks, beneficiary addition, ticket creation, and card-related requests.Migrated multiple Dialogflow intent-based chatbots to LLM-based Agentic Bots, improving contextual responses and automation quality.Delivered AI chatbots for banking and insurance clients, covering policy renewals, new purchases, claims, and service requests.Integrated AI solutions with internal systems and third-party APIs for real-time operations.Implemented multi-channel support including WhatsApp, Facebook Messenger, and Viber.Collaborated with client teams during POC, development, testing, and deployment phases to ensure smooth project delivery.Key AchievementsContributed to reducing customer service load by enabling automated self-service journeys for BFSI clients.Improved response intelligence and user experience by transforming legacy chatbots into GenAI-powered systems.Built internal tools that supported marketing and sales teams with automated company research and personalized communication templates.
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