Ugochukwu I.
End User Computing and Support @LIMA
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WORK HISTORY
End User Computing and Support @LIMA
Manchester, GB
Designed and implemented Autopilot-based provisioning pipelines for hybrid-joined Windows devices, improving onboarding speed and consistency• Packaged and deployed 20+ Win32 and Microsoft 365 Apps via Intune with Company Portal targeting and silent install configurations• Led the Windows 11 rollout for a housing association, leveraging compatibility assessments, phased update rings, and user communication strategies• Configured and supported Microsoft Defender for Endpoint, including Attack Surface Reduction (ASR), BitLocker enforcement, and security baselines• Automated deployment of local admin accounts via PowerShell and configured LAPS rotation; resolved policy conflicts affecting account persistence• Managed Exchange Online mailboxes, calendars, and retention policies for enterprise teams, including shared mailbox migrations• Supported SharePoint Online & OneDrive access permissions, restoring file access and resolving sync issues• Designed and enforced Conditional Access, compliance policies, and MAM/MDM policies using Microsoft Intune and Azure/Entra ID• Authored service transition documentation (RFCs, handovers) and delivered Hypercare support using ITIL-aligned methodologies
EDUCATION
The University of Bolton
Master of Cloud and Network Security , Computer/Information Technology Administration and Management
University of Port Harcourt
Bachelor of Science (BSC), Statistics/ Computer science
ABOUT UGOCHUKWU I.
I own and secure Modern Workplace Platforms across enterprise environments, specialising…
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