Ugwueze Eze
IT Analyst | GRC Analyst | Event Production
- Role
- Certified Tech Advisor at Theitsupportcenter, Llc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ugwueze Eze
I just graduated with my degree in Computer Information Systems from the University of…
Experience
Certified Tech Advisor
Jun 2025 — Present · Houston, TX, US
Provide high-impact helpdesk support for over 50 end-users, delivering fast, efficient solutions and maintaining exceptional customer satisfaction• Lead troubleshooting efforts for hardware, software, and network issues across enterprise systems, consistently resolving tickets within strict service level agreements• Educate users on best practices to prevent recurring technical issues and promote system security awareness• Strengthen cybersecurity by assisting with system updates, security patching, and proactive vulnerability monitoring• Collaborate with cross-functional teams to improve IT workflows, streamline ticket escalation, and enhance response times• Document troubleshooting processes and knowledge base articles to improve team efficiency and support continuous improvement
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