Ugochi Opara
Product Manager Cx Data & Insights @Warner Bros. Discovery
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WORK HISTORY
Product Manager Cx Data & Insights @Warner Bros. Discovery
Analyze feedback from millions of users, delivering insights that inform roadmaps, feature releases, and executive decisions.> Collaborate cross-functionally with product, content, and engineering teams to identify user pain points, analyze trends, and implement improvements that enhance the streaming experience.> Develop and refine product strategies by synthesizing qualitative and quantitative data, ensuring customer insights directly influence feature development and business objectives.> Act as the voice of the customer by working closely with UX researchers and stakeholders to ensure feedback is integrated into roadmaps, feature releases, and long-term strategy.
EDUCATION
Howard University
Bachelors Business Administration, Logistics, Materials, and Supply Chain Management
ABOUT UGOCHI OPARA
I’m passionate about creating customer experiences that feel seamless, intuitive, and human. With 7+ years in media and consulting, I’ve built my career around turning customer feedback into strategies that improve journeys, strengthen loyalty, and deliver real business impact. From mapping end-to-end experiences to driving data-driven product enhancements, I thrive at the intersection of strategy, execution, and customer empathy.As a Customer Experience Manager, I serve as the voice of the customer, analyzing feedback, identifying pain points, and partnering cross-functionally to design solutions that improve satisfaction, retention, and loyalty.As a Program Manager, I specialize in bringing structure and follow-through to complex initiatives, leading cross-functional process improvements and system changes at scale. I balance strategic intent with execution rigor to ensure work actually lands and improves the customer experience.What drives me most is turning real customer insights into scalable solutions that make digital and physical experiences seamless. Whether it’s building self-service tools, optimizing support workflows, or aligning stakeholders across functions, my goal is always to create programs that deliver impact for both customers and the business.KEY COMPETENCIES: Customer Experience Strategy & Management | Voice of the Customer (VoC)| Customer Journey Mapping & Optimization | Knowledge Base & Self-Service Development | Customer Insights & Data-Driven Decision Making | Program & Project Management (Agile/Scrum)| Stakeholder Engagement & Cross Functional Leadership | Process Improvement & Change Management | KPI Development & Performance Tracking | Digital Product Enhancements & UX CollaborationINDUSTRIES: Retail | CPG | Entertainment
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