Ugender Rao Dechoupantula
Seasoned Project Manager (Argus Safety)|Service Delivery|IT+QA Compliance| Certified ISO 9001:2015 & ISO 27001:2022 ISMS Lead Auditor | Certified Master SOC 2 Implementer| Professional Scrum Master-I
- Role
- Service Delivery Manager at Techsol Life Sciences
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ugender Rao Dechoupantula
Seasoned Program Manager, with experience in lean process management and processing…
Experience
Service Delivery Manager
Jun 2022 — Present · IN
Service Delivery, Program, product and project management- Hands on experience in delivering complex IT product and Project Management for the pharmaceutical companies- Drive, Review, participate and provide the response to the queries on the customer RFPs - Team management, Vendor management, vendor qualification and risk management- Handling the Client relationship and satisfaction- Validating and generating the occupancy matrix reports, on the resource utilization and building KPIs -Supporting and drive innovation and automation across the functions- Capacity planning and management, IT & PMO governance for validating process maturity and enhancement needs- Ensure service delivery to have appropriate best practices & high service delivery standards are implemented- Defining and driving new initiatives to improve the process maturity- knowledge on GxP and CFR part 11 understanding- Building the new technologies on IT infrastructure, maintenance, implementation and budgeting- The cloud service delivery, aligning the ISO 27001 process standards for information security management system- Hands on Manage, motivate, lead, discipline, train, improve & encourage service delivery personnel’s- Coordinate, manage and handle the internal, external audits (ISO 9001 & 27001)- Ensure to monitor and review the emerging risks and changes in Company policies and procedures, auditing standards and industry practices/regulations- Guiding, aligning the corporate and cloud security standards(aws, OCI)- Hands on Developing and implementing IT policy and best practice guides for the organization- Involved to Manage and lead departmental process improvement initiatives - Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages- Managing and reporting on allocation of IT budget- Project planning, schedule, execution and stakeholder management
Education
KIMS PG college
KIMS PG college
2003 — 2006
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