Unyime Udoh
Power Bi Support Engineer (Microsoft Corporation) @LTIMindtree
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WORK HISTORY
Power Bi Support Engineer (Microsoft Corporation) @LTIMindtree
Reviews complex issues (e.g, multiple components of a product) and contacts customers to understand issue.• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g, event logs, performance traces) to help resolve customer issues.• Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g, edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.• Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers.• Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.• Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
EDUCATION
University of the West of England
Msc Information Technology, Computer and Information Sciences and Support Services
University of West England
Master of Science, Information Technology
Covenant University
BSc, Computer Science
Covenant University
Bachelor of Science, Computational Science
ABOUT UNYIME UDOH
Data Engineer | Business Data Analyst | Business Intelligence Developer | Data Warehousing Reporting | Data Integration|Technical Support
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