Udit Singh Guleria
AI Engineer | Generative AI | LLMs (GPT, Claude, Gemini) | LangChain | RAG | Python | ML Ops | Cloud (AWS, Azure) | API & Automation Engineer | AI Product Manager | Software Engineer
- Role
- Product Analyst at Vybd
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Udit Singh Guleria
I’m a Technical Project Manager and Quality Systems Engineer who specializes in process…
Experience
Product Analyst
Mar 2025 — Present · Jersey City, NJ, US
Improved customer satisfaction scores by 12% by delivering timely application support and resolving tickets within 95% SLA compliance.Reduced checkout errors by 20% by validating real-time credit flows with SQL and ensuring sub-second execution during transactions.Cut recurring support tickets by 18% by creating structured knowledge base guides and troubleshooting documentation for sellers and buyers.Partnered with engineering teams to design and document payment workflows integrating platforms like Stripe, Adyen, and Shopify, supporting secure and scalable marketplace transactions.Collaborated with product owners and UI/UX teams to streamline seller onboarding, reducing setup time by 80% with automated catalog generation and intuitive guides.
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