Udita Purkayastha
Client Relationship Management ; Co-founder - Women@BrowserStack
- Role
- Senior Customer Success Manager at Hiver
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Udita Purkayastha
Fostering strategic partnerships and cultivating long-term, mutually beneficial…
Experience
Senior Customer Success Manager
Feb 2024 — Present
Responsible for implementing proactive account management strategies, including regular check-ins, QBRs (Quarterly Business Reviews), and health score monitoring to address risks early.Create tailored success plans and value-driven engagement frameworks to consistently demonstrate ROI and maximize customer satisfaction. Focused on executing structured onboarding programs to ensure a smooth transition, early product adoption, and alignment with customer goals.Fostering strong relationships by providing continuous education, personalized support, and collaboration on growth opportunities to reinforce long-term loyalty.
Education
Delhi University
Master's Degree
2010 — 2012
Skills
- Market Research
- Management
- Business Development
- Project Management
- Creative Strategy
- Leadership
- Sales Operations
- Sales Management
- Research
- Social Media
- Interactive Advertising
- International Sales
- Marketing Communications
- Microsoft Excel
- Brand Management
- Microsoft Office
- Team Management
- Business Strategy
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