Udit Rohilla
Cs Associate @Amazon Business India
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WORK HISTORY
Cs Associate @Amazon Business India
Noida, IN
As a CS Associate, I am responsible for delivering exceptional customer support through remote channels, ensuring a seamless experience for customers. My role involves:•Handling customer queries via chat and voice with empathy and professionalism.•Assisting with order placements, refunds, returns, and troubleshooting account-related issues.•Providing accurate and timely solutions by leveraging internal tools and resources.•Maintaining strong problem-solving skills to resolve escalations effectively.•Meeting defined service-level agreements (SLAs), productivity goals, and quality standards.•Demonstrating strong communication, adaptability, and multitasking abilities in a fast-paced virtual environment.
EDUCATION
PGDAV College
Bachelor of Arts - BA, English Language and Literature, General
Central Board of Secondary Education
Senior Secondary (12th- Arts), Humanities
ABOUT UDIT ROHILLA
I am a dedicated professional with a strong foundation in English literature and communication, holding a Bachelor’s degree in English Honours from PGDAV College, University of Delhi. My academic background has strengthened my critical thinking, writing, and interpersonal communication skills, which I continue to apply in my professional journey.Currently, I am working as a Customer Service Associate at Amazon (Remote), where I focus on delivering seamless customer experiences and problem-solving with empathy and efficiency. Alongside this, I also work as a Freelance English Public Speaking and Creative Writing Tutor at PlanetSpark, helping learners build confidence, express ideas effectively, and develop creativity in communication.I am passionate about blending my love for language with practical communication skills, whether it’s through customer support, teaching, or creative expression. Open to continuous learning, I thrive in dynamic environments and enjoy contributing to meaningful work that makes an impact.
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