Udit Pathak
Subject Matter Expert in Global Delivery Services at BT Group
- Role
- Subject Matter Expert at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Udit Pathak
Results‑driven and detail‑oriented Service Request Coordinator Expert with over 8 -9 years of progressive experience in Global Delivery Services within the Telecom industry. Proven expertise in managing end‑to‑end service request workflows, coordinating cross‑functional teams, and ensuring seamless delivery of network and telecom solutions across multi‑country environments. Adept at handling complex customer requirements, validating technical and commercial documentation, and driving on‑time execution of service orders, migrations, circuit ceases, and device deployments. Highly skilled in collaborating with delivery managers, engineering teams, vendors, and customer stakeholders to ensure accuracy, compliance, and optimal service outcomes. Demonstrates strong ownership, communication, and problem‑solving abilities with a consistent track record of resolving escalations, mitigating risks, and maintaining high service quality standards. Well‑versed in telecom infrastructure processes including MPLS/GMPLS provisioning, SD‑WAN deployment coordination, CPE lifecycle management, BOM and quote validation, and adherence to global delivery processes. Recognized for maintaining meticulous documentation, ensuring process alignment, and providing timely updates that support business continuity and customer satisfaction.A dependable coordinator known for exceptional follow‑through, customer‑centric service, and the ability to work in fast‑paced, SLA‑driven environments while managing multiple priorities with precision and professionalism.
Experience
Subject Matter Expert
Oct 2025 — Present · Gurugram, IN
Education
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor of Computer Application, UIET, Mathematics and Computer Science
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