Udhay Shanker Sambamurthy

About Udhay Shanker Sambamurthy

Strategic healthcare leader with 23+ years of experience bridging the complexities Proven Results• Spearheaded a 3x scale-up of IT delivery pipelines for healthcare enterprises while sustaining peakCustomer Satisfaction Indices (CSI).• Delivered ~20% YOY growth for three consecutive years, driving consistent 20+ quarters of expansionacross payer and provider portfolios.• Secured multiple deals ranging between $ 5 to $ 50 in TCVHealthcare Innovation & Transformation• Pioneer in Generative AI and automation, optimizing resource utilization and scaling enterprisehealthcare applications.• Established and driving innovative win-win deals.• Headed inhouse AI based OCR products for digital transformation programs.Contract & Commercial Expertise• Extensive experience across Managed Services, Managed Capacity, and outcome-based contracts,ensuring flexibility and value creation for healthcare clients.• Improved and managed Operating Margins 15 to 20 %, balancing efficiency with innovation & Optimization.Mission & Culture• Driving a culture of excellence and disruption, consistently exceeding industry benchmarks for qualityand performance.Core Competencies & Strategic Impact• Enterprise Relationship Management: Trusted advisor to C-suite executives, aligning technologyinvestments with healthcare business growth.• Scale & Effciency: Tripled delivery capacity through Agile maturity and AI-driven automation.• Product Lifecycle Leadership: End-to-end portfolio management from concept to high-marginmarket release.• Cost Optimization: Reduced operational overhead via strategic resource allocation and process reengineering.

Experience

1. Senior Manager - Business Transformation Dto

   Firstsource

   Oct 2024 — Present · Chennai, IN

   Managed portfolios valuing ~$5 million and have a proven track record of meeting revenue target & Profitability margin consistently over the years• Transformed existing legacy driven methodology to agile across various Healthcare accounts, successfully implemented Azure ADO Boards across the organization• Articulated and consolidated product requirement based on Scrum Methodology (Definition of Epics, breaking down of Requirements in to User Stories, Hand holding Scrum masters on Product vision and Product back log. • Anchoring Product back log Prioritization, Refinement and Development progress.• Digitally Transformed major health care payers from legacy to Next gen enabled platform for business area’s Paper Claims to EDI formats, Membership enrolment, claims processing, Portal migration etc• Onboarded vendors for operational and functional to accelerate delivery• Bid Management for Large deals across Health Care portfolio• Improved margins significantly for accounts through offshore leverage, low-cost centers, pyramid optimization, automation and efficient billing methods• Anchored End to End Product development of Contextual Search. Implemented Azure cloud-based tools like QnA maker, Azure Devops & Boards across health care accounts• Anchored End to End delivery management from initiation to production roll out• Process stream lined by reducing schedule variance % from 25 % to 5 % using tools and technology• Reduced TAT SLA slippage from 10% to 5% by implementing process driven framework• Anchored large delivery of Digital mail room transformation with 100 FTE• Worked and Mid-size and Large Deal by designing solution for RFP & RFI• Implemented Azure ADO boards across organization• Implemented metrics driven delivery enabling stake holders to accelerate the RTB without any schedule variance

Education

• TI School

  Higher Secondary, Commerce

  1993 — 2000

• DRBCCC Hindu College

  B. Com, Commerce

  2000 — 2003

• Bharathidasan University

  MCA, Computer Science

  2003 — 2006

Skills

• Agile Methodologies
• Management
• Software Project Management
• Quality Assurance
• System Testing
• Test Cases
• Test Management
• Integration
• Manual Testing
• Facets
• Requirements Analysis
• Business Process
• Test Planning
• Healthcare Information Technology
• Pmp
• Testing
• Business Analysis
• Pre-Sales
• Software Quality Assurance
• Requirements Gathering
• Project Management
• Sdlc
• Business Process Improvement
• User Acceptance Testing
• Program Management
• Membership