Udhay Kumar
Director at Concentrix
- Role
- Director at Concentrix
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Udhay Kumar
With over 20 years of leadership experience in the banking BPO industry, I currently lead Service Delivery as a Director at Concentrix, a global leader in customer engagement and business performance. I specialize in driving operational excellence, managing large offshore teams, and leading complex end-to-end transitions for major banking clients. Certified as a COPC Implementation Leader, I consistently deliver superior customer experiences while optimizing processes through strategic use of technology, data analytics, and innovation. My expertise spans risk management, compliance, financial operations, and change management, supported by strong leadership, communication, and stakeholder management skills. Passionate about transforming banking operations, I focus on maximizing efficiency, mitigating risks, and enabling sustainable growth in highly regulated environments.
Experience
Director
Mar 2025 — Present · Bengaluru, IN
Education
Anna University Chennai
Master of Business Administration (MBA), Systems and Marketing
2004 — 2006
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