Udeep Sharma

About Udeep Sharma

Passionate Hospitality Leader | Crafting Memorable Guest Journeys & Building Thriving Hotels | Central Operations Lead at Sunday-Upscale HotelsFor me, hospitality has never been just about rooms and revenue; it\'s about creating a sense of belonging and crafting experiences that become cherished memories. My journey has been a decade-long dedication to this art, taking me from my foundational roles in India to leading large-scale operations across Indonesia, Spain, and the United KingdomIt\'s a privilege to currently lead Central Operations for Sunday-Upscale Hotels in the UK, where I oversee a portfolio of 24 beautiful properties (1,800 keys). Here, my focus is on building a sustainable future where both our guests and our teams can flourish. While I\'m proud of delivering over £3.5 million in annual savings, the real story behind that number is creating stability and empowering our staff to focus on what matters most.Nothing has been more rewarding than seeing this guest-first approach come to life. This passion was forged during my time at OYO, where I had the incredible opportunity to pioneer the company\'s expansion into Indonesia, growing our presence from just 28 to over rooms in a single year.Later, I managed a portfolio of over 4,600 rooms across the UK and Spain. I learned that operational excellence—like cutting per-night costs from $3.20 to $1.40 —is the quiet engine that drives heartfelt service and earns a partner Net Promoter Score of over 90%[My journey is grounded in a solid education, with an MBA from Delhi College of Engineering (DTU)and a Bachelor\'s in Hotel Management. But at its heart, my work is driven by a simple belief: that a well-run hotel can be more than just a place to stay—it can be a cornerstone of a community and a wonderful part of a person\'s life story.

Experience

1. Head of Operations

   Oyo Uk

   Jun 2024 — Present · Gurugram, IN

   In my role as Central Operations Lead, I manage a significant portfolio of hotels across the UK. I have successfully spearheaded a comprehensive strategy that delivered substantial annual savings through innovative measures such as implementing new staffing models, outsourcing consumables, and optimising vendor contracts to eliminate fees. In addition to cost reduction, I have driven new revenue streams by monetizing hotel assets and introducing new paid services. My focus on operational excellence has also led to dramatic improvements in guest satisfaction ratings, validated by a large volume of highly positive new guest reviews. Through creative problem-solving, I have averted significant one-time capital expenditures, preventing major operational delays for the business. Furthermore, I have enhanced operational processes to bring the entire portfolio to a high level of compliance and have achieved payroll savings through strategic international hiring

Education

• Delhi Technological University (Formerly DCE)

  Executive MBA

• Institute of Hotel Management (IHM)

  Bachelor's degree, Hotel/Motel Administration/Management

  2009 — 2012