Uddipan Chakraborty
- Role
- Services Renewal Account Manager (Global Business Unit) - Japac at Oracle
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Uddipan Chakraborty
A passionate and results-driven IT professional with over a decade of experience shaping…
Experience
Services Renewal Account Manager (Global Business Unit) - Japac
Dec 2022 — Present
Ensure Oracle MICROS support contracts are renewed prior to expiration, engage with internal teams, partners, and customers on all aspects of the sales cycle, from quotation to close.\\\\n- Develop and analyze a set of productivity metrics to track on-time renewals, past due renewals, cancellations and forecast accuracy.\\\\n- Ensure accurate customer data and sales activities are collected and maintained on CRM system to advance the sales cycle.\\\\n- Respond to customer enquiries and work with customer for any changes or modification on their existing contracts.\\\\n- Leverage Deal Desk/Finance workflows and best practice to assure efficient and timely support renewal order processing.\\\\n- Close renewal sales and achieve quarterly quotas and maintain a high percentage of customer retention.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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