Uday S.

About Uday S.

Commercial IT and Enterprise Transformation leader with 17+ years of experience driving large-scale, regulated technology platforms across global pharmaceutical and life sciences organizations.I specialize in building and scaling Commercial IT and enterprise platforms that enable sales operations, customer engagement, and field effectiveness — while maintaining strong GxP / CSV and compliance rigor.My experience spans:• Commercial IT platforms – Salesforce & Veeva CRM• Enterprise systems & service management – ServiceNow• Process mining & operational excellence – Celonis• GxP, CSV, SOX and regulated system delivery• Vendor & portfolio leadership• Global operating models, CoEs & governance• M&A technology integrationCurrently, I lead Commercial IT & Enterprise Platforms at Novartis, supporting global users and partnering with senior business leaders to translate commercial strategy into scalable, compliant technology solutions.

Experience

1. Associate Director

   Novartis

   Mar 2023 — Present · Hyderabad, IN

   Provide enterprise leadership for Commercial IT and core business platforms,supporting global users across Salesforce, Veeva CRM, ServiceNow, and digital engagement ecosystems.• Own end-to-end Commercial IT strategy and delivery, aligning global business priorities with scalable, secure, and GxP / CSV-compliant architectures.• Act as technology advisor to senior business and IT leadership, shaping roadmaps, investment decisions, and enterprise platform modernization.• Established and scaled a Global Center of Excellence (CoE) for regulated enterprise platforms, defining governance, funding models, operating cadence and performance metrics.• Led global Salesforce CRM transformation initiatives, translating commercial requirements into validated, scalable solutions across multiple markets.• Drove operational excellence using ServiceNow and Celonis process mining, delivering ~15% efficiency gains and ~20% reduction in process errors.• Directed global vendor strategy across multimillion-dollar portfolios,improving delivery accountability while optimizing spend.• Enabled scalable commercial platforms supporting sales operations, customer engagement, and field effectiveness across global markets.• Ensured continuous adherence to GMP, GCP, GDP, CSV, SOX, and regional regulatory requirements across commercial and enterprise platforms.• Led technology workstreams for Mergers & Acquisitions, including application rationalization, data migration, platform integration, and stabilization.• Built and mentored high-performing global teams, fostering a culture of accountability, innovation, and continuous improvement.Key Impact:• Scaled enterprise platforms supporting global commercial operations• Strengthened governance and compliance posture across regulated systems• Recognized with the Novartis Exceptional Impact Award

Education

• Raghava Educational Academy

  High School, SSC

  1996 — 2001

• Jawaharlal Nehru Technological University

  Bachelor of Technology

• Indian School of Business

  Master of Business Administration

• Jawaharlal Nehru Technological University

  Bachelor's Degree, Electrical and Electronics Engineering

  2003 — 2007

• Indian School of Business

  General Management, Business Administration and Management, General

  2024 — 2025

• Founder Institute

  Graduate, Entrepreneurship/Entrepreneurial Studies

• Intermediate

  Associate's Degree, Mathematics and Computer Science

  2001 — 2003

Skills

• Business
• Pre-Sales
• Management
• Analysis
• Strategy
• Product Development
• Leadership
• Consulting
• Program Management
• Administrative Work
• Time Management
• Project Management
• Administrative Assistants
• Itil
• Team Building
• Process Improvement
• Interviews
• Payroll
• Administration
• Facilities Management
• Employee Training
• Project Planning
• Crm
• Administrative Support
• General Administration
• Databases
• Software Documentation
• System Administration
• Database Administration
• Sharepoint
• Visio
• Recruiting
• Team Leadership
• English
• Teamwork
• Cross-Functional Team Leadership
• Business Planning
• Sales Operations
• Account Management
• Marketing