Udayraj Mishra
Broadcasting Lead OTT/TV + Product Owner AWS Solution Architect |Live Streaming |IPTV |CDN| DRM| GCP | IPTV | Video Headend Engineer | Cloud Broadcasting | OTT |
- Role
- Broadcast Head and Product Manager at Amazon
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Udayraj Mishra
Engineering Professional having 9+ Years of Experience in IPTV,VOD,OTT Satellite…
Experience
Broadcast Head and Product Manager
Jun 2023 — Present · Mumbai, IN
Service Excellence: Spearheaded support for Over-The-Top (OTT) and Digital TV (DTV) services across multiple countries. Leveraged specialized tools for ticketing and infrastructure monitoring, ensuring seamless customer experiences.• Reactive Maintenance Leadership: Orchestrated reactive maintenance activities, guaranteeing uninterrupted service availability. Diligently adhered to Service Level Agreements (SLAs) to maintain high performance standards.• Infrastructure Monitoring: Monitored critical IT infrastructure and video services, promptly addressing any anomalies or issues.• Incident Management: Followed internal incident management processes, swiftly resolving technical glitches and minimizing service disruptions.• Troubleshooting Expertise: Investigated and resolved system problems, demonstrating proficiency in localization and resolution.• Collaboration with Vendors: Coordinated with vendor partners, providing essential traces and logs for efficient ticket resolution.• Incident Handling: Created and logged incidents based on alerts, distributing tasks to relevant support teams. Owned incidents until resolution, ensuring end-to-end problem-solving.• Problem Ticket Creation: Proactively identified recurring incidents, creating problem tickets and adding essential information for analysis.• Root Cause Analysis: Leveraged expertise to analyze major incident root causes, collaborating with cross-functional teams for continuous improvement.• Adherence to SLAs: Committed to meeting Service and Operational Level Agreements, contributing to overall performance targets.
Education
University of Mumbai
Bachelor's degree, Bsc
2014 — 2016
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