Uday Kosaraju
Executive Leader | Digital Strategy & AI-Powered Customer Experience | $1.5B+ Growth | Scaling Enterprise CX & Operations
- Role
- Digital Strategy Advisor (Consultant) at Augmentnexus
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Uday Kosaraju
The enterprise market does not have an AI gap. It has an accountability gap. The board…
Experience
Digital Strategy Advisor (Consultant)
May 2024 — Present · Dallas-Fort Worth, TX, US
Strategic advisor guiding a Fortune 500 healthcare insurance leader on enterprise-wide digital transformation to achieve enhanced Customer Experience (CX), operational efficiency through claims automation, and AI-driven revenue growth. Guided digital transformation strategy focused on: claims automation (projecting 65% operational efficiency gains), AI-driven personalization / Total Experience (TX), and eCommerce growth (projecting 15% revenue increase). Developed transformation roadmap featuring re-engineered claims automation & AI-powered omnichannel journeys (provider/patient/employee, integrating with core systems/EHRs), targeting 30% efficiency gain & 25% stakeholder satisfaction increase. Architected core AI/ML engine personalization strategy for real-time, individualized engagement, enabling the TX initiative. Directed eCommerce channel optimization boosting projected digital revenue share 22%. Guided strategy development for using Generative AI Agents & RPA to enhance Provider, Patient/Payor, Employee, and ECommerce experiences via task automation, projecting 30% gains in satisfaction & productivity. Advised on platform modernization, evaluating build-vs-buy options for core capabilities (claims, personalization) ensuring scalability, security, and enterprise integration (including core EHR systems).
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