Udaykumar Kansagra
Customer Success Specialist | 4+ Years in Customer operations Management & Client Relationships| Driving Strategic Initiatives & Customer Satisfaction
- Role
- Customer Onboarding Executive at PLAZA Hotelgroup GmbH
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Udaykumar Kansagra
Hi there! I\'m a passionate professional with over 5 years of experience in success and strategic partnership management. I thrive on driving business growth and enhancing customer journeys. My secret weapon? Building strong, trusted relationships that last.I specialize in collaborating across teams to deliver impactful insights and effective go-to-market strategies. Whether managing global clients or seeking new growth opportunities, I love turning challenges into quantifiable successes. I\'m excited to connect with industry peers and explore new opportunities in customer success and account management. Let\'s create something amazing together!
Experience
Customer Onboarding Executive
Feb 2024 — Present · Berlin, DE
Act as the voice for customer feedback, integrating insights into product development.Manage client communications via Intercom, enhancing customer satisfaction through timely issue resolution.Improved automatic onboarding processes.Developed and managed help center content, reducing support requests.Analysed customer data to suggest improvements
Education
IU International University of Applied Sciences
Master of Business Administration - MBA
2021
Coursera
Google Certification by Coursera, Project Management
MGM Institute of Health Sciences, Navi Mumbai
Bachelor of Science - BS, Cardiac Technology
2016 — 2019
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