Udayakumar Ramalingam
Assistant Consultant at Tata Consultancy Services
- Role
- Assistant Consultant at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Udayakumar Ramalingam
Certified IT Infrastructure Professional with 15+ years of experience in administering…
Experience
Assistant Consultant
Dec 2021 — Present · Chennai, IN
Responsible for maintaining and supporting a large-scale hybrid IT infrastructure comprising over 1,200 Windows and Linux servers across on-premises and AWS environments.•Executed Windows updates using AWS Patch Manager maintaining system integrity and performance.continuously monitoring compliance and reducing security vulnerabilities through proactive remediation.•Managed backup and restore strategies for server infrastructure using AWS Backup and Actifio Backup solutions•Coordinated root cause investigations for 20+ problem tickets annually, resulting in actionable long-term solutions.•Developed detailed RCA documentation and facilitated post-incident review sessions with cross-functional teams•Manage end-to-end IT change process for enterprise applications and infrastructure, overseeing 50+ changes monthly.•Chair weekly CAB meetings with cross-functional stakeholders to review high-risk and emergency changes. •Generate and deliver weekly and monthly operational reports covering key metrics such as patch compliance, system uptime and health, incident trends with RCA summaries, backup success/failure rates, and capacity/performance data.•Developed, maintained, and enforced Standard Operating Procedures (SOPs) for all key Windows infrastructure tasks, including patching, backups, server provisioning, and incident response workflows to ensure consistency and compliance across the team•Configured and managed roles, permissions and policies in AWS IAM service to control access to resources•Configured EC2 instances with custom AMIs, Security groups and IAM roles to meet project requirements •Troubleshoot and resolved EC2-related issues, including instance connectivity problems and resource limitations, improving system reliability
Education
Anna University Chennai -India
B.E
2003 — 2007
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