Uday Bhaskar Addepalli

Customer Support Executive.

Role: Customer Service Support Specialist at DAZN
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Uday Bhaskar Addepalli

Providing international technical support (B2B SaaS, Software etc.) across the US, UK…

Experience

Customer Service Support Specialist
DAZN
Apr 2024 — Present · Hyderabad, IN
Handle and resolve technical issues with streaming, account access, and device compatibility. Escalate advanced problems to higher-level support when needed. Respond to customer inquiries through email, chat. Provide clear and accurate information about DAZN services, subscription plans, and features.Technical Troubleshooting:Resolve streaming, connectivity, and device issues by providing clear step-by-step guidance to improve performance.System Monitoring:Monitor DAZN platforms for outages and performance issues and work with IT and engineering teams to resolve problems quickly.Client Engagement:Connect with customers who may cancel to understand their concerns and offer solutions to keep them subscribed.Performance Reporting:Track customer satisfaction, response times, and resolution rates. Share regular reports with management and suggest improvements.

Contact information

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Work email
•••••@dazngroup.com
Personal email
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Current company

DAZN

Spectator Sports · 4.1K employees · United Kingdom

We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life. We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews. If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We look forward to hearing from you!

dazngroup.com

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About Uday Bhaskar Addepalli

Experience

Customer Service Support Specialist

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