Uday Singh
Senior Insurance Associate at Metlife GOSC
- Role
- Customer Expert at TP
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
Experience
Customer Expert
Jun 2023 — Present · Jaipur, IN
Delivered customer support to US customers via chat and voice process, ensuring quick and effective resolution of queries.Assisted customers with orders, returns, refunds, payments, and account-related issues while maintaining high accuracy.Maintained Amazon’s customer obsession standards by providing empathetic and professional communication.Consistently met key performance targets such as CSAT (Customer Satisfaction Score), AHT (Average Handling Time), and Quality metrics.
Education
Jaipur National University
Bachelor of Business Administration - BBA, Accounting
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