Uday Naik

About Uday Naik

10+ years of experience in the field of Customer Service and Operations with expertise in…

Experience

1. Billing & Procurement

   Travelex

   Mar 2016 — Present · Mumbai, IN

   Setting up Standard Operating Procedures, SLA targets, maintaining and monitoring the same. Develop a detailed understanding of the main communications invoices from key suppliers - including BT, Worldwide Group, and Vodafone Identify errors on invoices and liaise with suppliers to correct these. Create and maintain detailed records to track our spend on communication services Produce management reports analysing our spend on communications services Produce management reports on cost savings achieved. Liaise with suppliers, Finance and Accounts Payable to ensure that valid invoices and processed efficiently and accurately Assist in tracking spend against budget for communication services Make proactive recommendations for improvements to administrative processes Develop sound professional working relationships with IT colleagues, business staff and management, building their confidence and acquiring a good understanding of both business needs and the services provided by IT Global Operations Providing continual support to internal customers within APAC for Mobile telephony.