Uday Nagar
Results-Driven Senior Team Leader | Expert in Client Relationship Management | Committed to Achieving Goals and Driving Success.
- Role
- Senior Team Leader at Magnum Group
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Uday Nagar
Senior Team Leader | BPO Operations | People & Performance LeadershipI am a results-driven Senior Team Leader in BPO Operations with 3+ years of experience leading high-performing teams and delivering consistent customer service excellence in fast-paced environments.My journey from Customer Care Executive to OJT Mentor, Risk & Compliance contributor, Team Leader and now Senior Team Leader has given me strong end-to-end operational knowledge, people management expertise, and a quality-focused mindset.I specialize in team leadership, KPI & SLA management, performance coaching, process optimization, and escalation handling, with a proven ability to drive productivity, quality, and customer satisfaction.Key Expertise:• Senior Team Leadership & People Management• BPO Operations & Service Delivery• KPI, SLA, CSAT & Quality Management• Coaching, Training & Team Development• Risk & Compliance Adherence• Process Improvement & Escalation ManagementI thrive in dynamic, target-driven environments and I am committed to empowering teams, improving processes, and delivering sustainable results.
Experience
Senior Team Leader
Dec 2025 — Present · Bhopal, IN
Senior Team Leader – Operations | Swiggy IM Process | Magnum GroupSenior Team Leader with proven expertise in client handling, team management, and operational excellence. Lead high-performing customer support teams to consistently achieve SLAs, KPIs, CSAT, and productivity targets. Strong experience in managing client escalations, stakeholder communication, and delivering timely resolutions.Skilled in performance monitoring, coaching, and process improvement to enhance quality, efficiency, and customer experience. Adept at driving team engagement, improving metrics, and ensuring sustainable results through data-driven decision-making.
Education
SARVEPALLI RADHAKRISHNAN UNIVERSITY
Bachelor Of Commerce
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