Uday Kumar D
Customer Success Executive @Molex India Business Services Private Limited
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WORK HISTORY
Customer Success Executive @Molex India Business Services Private Limited
IN
As an Executive in Customer Service at Molex, I bridge the gap between customers and internal teams to ensure seamless order fulfillment and exceptional service. With a solid background in global order management and operations, I focus on driving process improvements, solving complex challenges, and maintaining timely communication across manufacturing, sales, and logistics.I manage SAP order processes, coordinate Vendor Managed Inventory (VMI) transitions, and handle customer complaints using data-driven approaches. I also lead cross-functional initiatives aligned with Total Quality Management (TQM), Six Sigma, and ISO standards, thriving in fast-paced environments where attention to detail and collaboration are key.Prior to this role, I served as a Global Order Management Coordinator and Senior Operations Representative. In these roles, I developed expertise in operational efficiency, inventory tracking, and stakeholder communication, enabling me to contribute effectively to both local and global supply chain strategies.I am passionate about operational excellence and continuous improvement, and I welcome connections with professionals who share a commitment to customer-centric service and process optimization.
EDUCATION
SSMRV College
Bachelor of Commerce - BCom, Accounting and Finance
St. Joseph's Evening College (Autonomous)
Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
ABOUT UDAY KUMAR D
As an Executive in Customer Service at Molex, I bridge the gap between customers and internal teams to ensure seamless order fulfillment and exceptional service. With a solid background in global order management and operations, I focus on driving process improvements, solving complex challenges, and maintaining timely communication across manufacturing, sales, and logistics.I manage SAP order processes, coordinate Vendor Managed Inventory (VMI) transitions, and handle customer complaints using data-driven approaches. I also lead cross-functional initiatives aligned with Total Quality Management (TQM), Six Sigma, and ISO standards, thriving in fast-paced environments where attention to detail and collaboration are key.Prior to this role, I served as a Global Order Management Coordinator and Senior Operations Representative. In these roles, I developed expertise in operational efficiency, inventory tracking, and stakeholder communication, enabling me to contribute effectively to both local and global supply chain strategies.I am passionate about operational excellence and continuous improvement, and I welcome connections with professionals who share a commitment to customer-centric service and process optimization.
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