Uday Kumar
Founder @ ProcurInt | Building AI-Driven Procurement Intelligence for Construction
- Role
- Customer Success Specialist at Azuga, Inc.
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Uday Kumar
Customer Success Professional with expertise in account management and process optimization. Currently managing SMB accounts in North America (NAM). Proven track record in handling BFSI, Telecommunications, and Logistics portfolios, driving retention, revenue growth, and product adoption. Strong relationship-building skills and a collaborative approach to enhancing customer experience and business outcomes.
Experience
Customer Success Specialist
May 2024 — Present · Bengaluru, IN
Top KPI Achiever with US Customers: Consistently exceeded key performance indicators (KPIs) related to customer satisfaction, retention, and product adoption for US-based SMB clients, driving measurable business outcomes.2. Expert in QBRs: Skilled in conducting impactful Quarterly Business Reviews (QBRs) with SMB customers, focusing on uncovering needs, presenting data-driven insights, and aligning product solutions with their business goals to ensure long-term success.3. Process and Product Enhancements: Proactively suggested and implemented process improvements and product enhancements based on customer feedback, optimizing customer experience and driving product usage across SMB accounts.4. Customer Onboarding Specialist: Led seamless customer onboarding experiences, ensuring smooth transitions for SMBs with personalized training and support, resulting in faster time-to-value and higher customer satisfaction. Customer Success Leadership: Built strong relationships with key stakeholders, serving as a trusted advisor and consistently identifying opportunities to enhance customer outcomes through strategic guidance and product expertise.
Education
Xavier Institute Of Management and Entrepreneurship
PGDM, Business analytics
Geethanjali College of Engineering and Technology
Bachelor of Technology, Mechanical Engineering
2016 — 2020
Kendriya Vidyalaya
High school
Sri Chaitanya College of Education
Pre University course - Physics, Chemistry and Mathematics
2014 — 2016
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