Uday K L

About Uday K L

As a Senior Customer Success Manage, I enable customers to achieve their goals and maximize their value from our products. With 7+ years of experience in customer success, I have developed strong skills in onboarding, retention, revenue growth, and product adoption. I have also earned multiple certifications in online and social media marketing, which help me drive engagement and loyalty among our clients.I am passionate about building and leading high-performing teams that deliver remarkable results and reduce churn rates. I have consistently exceeded my quarterly targets by developing success plans, establishing trusted advisor relationships, and identifying opportunities for mutual success. I have also contributed to cross-functional team goals and objectives through effective escalation resolution and project management. My long-term objective is to become a subject matter expert in different products around technology and to work on the strategy and roadmap for the products. I am also motivated by compassion and the desire to make a positive impact in the lives of those who need support or a helping hand.

Experience

1. Associate Director, Customer Success

   Draup

   Jan 2026 — Present · Bengaluru, IN

   Developed and executed the strategic vision for the Customer Success department at Draup. • Owned key retention metrics, including Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). • Collaborated with cross-functional teams to enhance customer engagement and satisfaction.

Education

• Visvesvaraya Technological University

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

  2011 — 2015