Udayaprakash Uday Danapal Danapal
Director of Technology Production Management @Oak Street Health, part of CVS Health
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WORK HISTORY
Director of Technology Production Management @Oak Street Health, part of CVS Health
Chicago, IL, US
Leading enterprise-wide IT transformation and service delivery operations, establishing comprehensive ITSM landscape that positions IT as strategic business enabler across 7500+ employees.ENTERPRISE MIGRATION & CUSTOMER DELIVERY LEADERSHIPArchitected and executed comprehensive platform migration strategy transitioning legacy enterprise systems to cloud-first architecture, including ServiceNow platform implementation across incident, problem, change, and request management modules with zero service disruption Served as trusted advisor to executive stakeholders across business units, proactively engaging to understand migration requirements, technical dependencies, and success criteria while managing scope and timeline expectations during critical transformation phases Led complex multi-instance system consolidations involving legacy platform decommissioning, data migration, and enterprise architecture standardization, achieving seamless transitions for business-critical applications supporting thousands of users Coordinated cross-functional delivery teams spanning platform operations, application support, data services, and quality assurance, ensuring consistent delivery excellence throughout migration lifecycleMIGRATION PROJECT DELIVERY & RISK MANAGEMENTEstablished comprehensive migration governance frameworks including formal CAB, delivery metrics, and QA practices, resulting in 68% reduction in service disruptions during platform transitionsDelivered measurable business value generating $800K-$925K in annualized cost efficiencies while maintaining service excellence during complex cloud migration initiativesImproved delivery predictability by 78% through standardized migration methodologies, automated delivery practices, and comprehensive stakeholder communicationCoordinated vendor and partner relationships transitioning to managed services model for 24x7 operations while maintaining quality standards during migration phases
EDUCATION
Northern Illinois University
Master of Business Administration (M.B.A.), MBA, MIS, Investments, Organizational Behavior, Leadership, Change Management
University of Madras
Bachelor of Engineering
Northern Illinois University
Master of Business Administration
SRM University (Sri Ramaswamy Memorial University)
BS, Computer Engineering
ABOUT UDAYAPRAKASH UDAY DANAPAL DANAPAL
ITSM * IT Project Delivery * Process ImprovementsStrategic technology operations leader with 20+ years of proven success driving enterprise IT transformation, ITSM excellence, and measurable business value across complex healthcare and enterprise organizations.**Current Impact**: As Director at Oak Street Health, I\'ve delivered $450K-$560K in annualized savings while achieving >99.5% service availability and 95%+ SLA adherence across mission-critical systems serving employees.**Core Expertise**- ITSM Strategy & Execution (ITIL v4)- ServiceNow Implementation & Optimization- Digital Transformation & Cloud Migration Leadership- Global Incident/Problem Management & 24x7 Operations- Cross-functional Stakeholder Leadership & Team Development **Proven Results**: Reduced MTTR by 68% through automated incident response Improved incident closure rates by 78% with process optimization Led enterprise transformations affecting employees Established governance frameworks supporting $150M+ annual IT budgets Pioneered AI/ML integration for predictive incident management **Leadership Philosophy**: Building high-performing global teams that balance operational excellence with fearless innovation, always aligning technology investments with strategic business objectives.Currently seeking opportunities to drive enterprise IT transformation and operational excellence in forward-thinking organizations. MBA | PMP | ITIL v4 | Six Sigma Green Belt
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