Uday Pratti
Leading cloud capacity strategy and architecture for AWS’s strategic customers
- Role
- Principal Customer Solutions Manager at Amazon Web Services (AWS)
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Uday Pratti
I’m a customer-obsessed digital transformation leader with 25+ years of global experience driving strategic cloud initiatives across Fortune 50 enterprises. As a Principal Customer Solutions Manager at Amazon Web Services (AWS), I lead multi-year cloud modernization journeys with strategic customers, enabling them to migrate, innovate, and thrive using next-generation technologies.With deep expertise in cloud strategy, enterprise IT, and partner ecosystems, I’ve helped orchestrate the migration of over applications and servers across AWS and Azure platforms. I work backwards from customer goals to co-create high-impact solutions, some of which have directly influenced the evolution of AWS services now used globally.My leadership spans technical, business, and executive domains — from shaping resiliency architectures, capacity management at scale, customer care and developer platforms (EKS, observability) to enabling C-suite alignment on digital acceleration. I’ve successfully partnered with global consultancies like Slalom to drive go-to-market innovation, scaling solutions across industry verticals. I orchestrated collaboration across product, partner, and engineering teams within AWS, partnering in new feature launches across S3, EC2, Connect and EKS.I thrive in building trusted relationships, leading cross-functional teams, and solving complex transformation challenges at scale. My mission is to help organizations harness the full potential of cloud, AI, and data — to not just modernize, but lead in the digital era.
Experience
Principal Customer Solutions Manager
Oct 2024 — Present · Seattle, WA, US
I lead cloud capacity strategy for large AWS customers, helping them reliably scale compute workloads while optimizing cost and availability. My role focuses on removing friction in capacity consumption through solutions such as OD, ODCRs and Capacity Blocks. I partner with Service teams to influence product innovation by translating real customer challenges into scalable AWS features. Additionally, I drive operational rigor, governance frameworks, and enablement programs that help our teams manage capacity planning and drive optimization for customers at scale.
Education
University of Mysore
Bachelors, Computer Sciences and Engineering
1994 — 1998
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