Udara Gajanayaka
Product Support Engineer @JD Power
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WORK HISTORY
Product Support Engineer @JD Power
London, ON, CA
Providing technical support to the Operations Team by troubleshooting various IT anomalies, includingconfiguration issues, database-related problems, UI inconsistencies, and escalating complex code-relatedconcerns to the engineering team.• Assisting external clients by diagnosing and resolving issues related to data flow and parsing, UIfunctionality, integration challenges, and other technical difficulties, ensuring smooth system operations.• Managing system access and administration for all users, including granting appropriate permissions.• Generating comprehensive daily and monthly reports for major clients using SQL queries, ensuring accurate and actionable insights based on system data.• Performing ad hoc product support tasks and executing additional duties as required, adapting to evolving business needs and technical requirements.
EDUCATION
SLIIT
Bachelor's degree
ABOUT UDARA GAJANAYAKA
To find a challenging position in a dynamic working environment to meet my competencies, capabilities, skills, education and experience and to become a professional in the field of Information Technology and Management.
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