Uchenna Faumuina-Eze

About Uchenna Faumuina-Eze

I’ll take your mission and make every connection reflect your purpose, from your systems to your people. 8+ years of experience across veteran services, crisis response, and IT support with a focus on operational reliability and user satisfaction. 95%+ resolution rate on help desk and system tickets, ensuring minimal downtime and efficient user onboarding across hybrid teams. Active community leader promoting mental health awareness and access through The Lions Collective and local outreach programs.CAREER Recognized by Nations Finest for exceptional crisis response and client support impact Supported over 250+ end users with PC/Mac setup, network troubleshooting, and secure access management Improved service ticket turnaround by 30% through system documentation and workflow coordination Led community events focused on veteran mental health and youth mentorship, reaching 500+ participantsAREAS OF EXPERTISE End User Support & Troubleshooting Network & Device Configuration Access Management & Cybersecurity Awareness Crisis Response & Community Engagement Team Training & Communication AI and Web3 setup for small and mid-size businesses Speaking for events, schools, and companies Community building for brands and founders Mental health awareness for veterans and youth Workshops on mindset, focus, and growth Event planning and hostingTECHNICAL Systems: Windows, macOS, iOS, Android Tools: Active Directory, ServiceNow, Microsoft 365, Google Workspace Networking: WiFi setup, Switch Configuration, Device Deployment Security: MFA, Cloud Access Control, Data CompTIA Security+ Mental Health First Aid (Veteran Focus)

Experience

1. Programming & Community Development Manager

   Tm Fieldhouse

   Jan 2026 — Present · US

   The Director of Athletic Programs is responsible for the leadership, coordination, and strategic growth of all athletic activities within the facility. This role oversees leagues, camps, tournaments, clinics, and athletic partnerships while ensuring a positive, safe, and professional environment for athletes, coaches, staff, and guests. The ideal candidate is a dynamic leader with strong operational expertise, a passion for sports programming, and the ability to deliver exceptional customer experiences.• Lead all leagues, camps, clinics, and tournaments• Plan and manage program schedules, staffing, and logistics• Train, support, and supervise coaches, officials, and event staff• Oversee daily athletic operations and keep the facility safe and ready• Build partnerships with schools, clubs, and community groups• Support marketing and communication for programs and events• Handle customer needs and ensure a smooth experience on and off the court• Manage equipment, vendors, and program budgets• Serve as the on-site lead during key events and weekends

Education

• Liberty University

  Master of Arts (M.A.), Special Education and Teaching

  2013 — 2016

• Capella University

  Doctor of Human Services, Leadership & Organizational Management

• Golden Gate University

  Graduate Certificate , Financial Planning

• Southern Virginia University

  BA, Physical ED and Recreation Admin

  2003 — 2006

• American Public University System

  Master of Science, Sports Management

  2009 — 2011