Uby O.
Information Technology Service Delivery Manager @BT Group
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WORK HISTORY
Information Technology Service Delivery Manager @BT Group
Birmingham, GB
EDUCATION
Poznan University of Economics And Business
Master's degree, Process Management
Wrocław University of Science and Technology
Bachelor of Engineering - BE, Computer Science
ABOUT UBY O.
Expert in ITIL-aligned operating models, service governance, supplier management, and continuous service improvement, with deep experience embedding consistent ITSM practices across regions, improving service performance, and driving measurable improvements in customer experience, operational resilience, and cost efficiency. Trusted senior stakeholder partner, experienced in operating at exec level and influencing technology and business strategy.
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