Ubaid U.

Retail Sales Associate @Maple Leaf Place

Niagara Falls, ON, CA

As a Retail Sales Associate at Maple Leaf Place—a premier sq. ft. destination for Canadian souvenirs and experiences—I support the Maple Syrup Experience, helping to create memorable visits for tourists from around the world. My role involves delivering excellent customer service through friendly, informed interactions and personalized recommendations. I assist guests in understanding product benefits, promote complementary items, and help achieve store sales goals.Key Responsibilities:Provide knowledgeable, friendly service to ensure a positive shopping experience.Promote product add-ons and upsell to support revenue growth.Maintain clean, organized retail and stock spaces to uphold store presentation standards.Participate in ongoing training and safety procedures to ensure a safe and informed work environment.Collaborate with team members to support peak seasonal operations and guest satisfaction.This position has enhanced my communication skills, customer service expertise, and ability to thrive in a fast-paced, tourist-driven retail environment.

University of Niagara Falls Canada

Graduate foundation program

Jagan Institute of Management Studies (JIMS)

Bachelor of Business Administration - BBA, Business Administration, Management and Operations

Ramjas School - India

High School, Business/Commerce, General

University of Niagara Falls Canada

Master's degree, Entrepreneurship/Entrepreneurial Studies