Ajitha Rajasekhar
- Role
- Senior Operations Manager at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ajitha Rajasekhar
Senior IT leader with 20+ years of experience in service delivery, operations strategy…
Experience
Senior Operations Manager
Nov 2017 — Present · Hyderabad, IN
Lead strategic operations for Customer Support across the region, driving programs that enhance efficiency, quality, and customer satisfaction. Established and scaled the Customer Communications, Resource Management, and Program Management functions from inception, including talent acquisition, training, and process governance. Oversaw the successful setup of the Hyderabad Support Center, enabling operational readiness, infrastructure deployment, and workforce integration. Championed leadership development through the Lead and Inspire program and facilitated early career onboarding via structured intern programs. Recognized with multiple Llama Awards for operational excellence, leadership impact, and advancing SAM business processes.
Education
University of Hyderabad
M.Phil. in Political Science
1992 — 1996
XLRI Jamshedpur
PGCBM, Business Management
2011 — 2012
Indian School of Business
Women's Leadership Programme
Skills
- IT Service Management
- Crm
- Itil
- Sdlc
- Process Improvement
- Solution Architecture
- Leadership
- IT Strategy
- Vendor Management
- Gap Analysis
- Program Management
- Service Delivery
- Business Analysis
- Business Process
- Project Management
- Management
- Requirements Analysis
- Service Management
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