Tywanda Calvillo

About Tywanda Calvillo

Motivated Insurance Agent with over 4 years of experience in sales and customer…

Experience

1. Insurance Agent

   Direct Auto Insurance

   Dec 2024 — Present · Temple, TX, US

   Handle inbound and outbound contacts in a courteous, timely, and professional manner• Utilize knowledge base and training to accurately answer customer questions and sell appropriateproducts and services• Listen to customers, understand their needs, and resolve customer issues• Research systems to fi nd missing information; coordinate with other departments to resolve issuesas applicable• Utilize systems and technology to complete account management tasks• Accurately document and process customer orders in appropriate systems• Follow all required scripts, policies, and procedures• Comply with requirements surrounding confi dential information and personal information• Escalate customer issues to the appropriate staff and managerial for resolution as needed• Attend meetings and training and review all new training material to stay up-to-date on changes toprogram knowledge, systems, and processes• Adhere to all attendance and work schedule requirements