Tyson Upshaw

About Tyson Upshaw

I’m a People & Process Strategist who designs systems where employees and organizations…

Experience

1. Practice Manager

   Cognizant

   Oct 2023 — Present · Stanford, CA, US

   Built a proactive billing tracker to monitor collections, denial management, and payer-specific requirements, enabling faster troubleshooting and alignment across healthcare stakeholders (clinicians, payors, and referring providers).* Designed scalable job aids and SOPs as part of enablement programs, supporting just-in-time learning needs in scheduling, billing, and cross-functional operations, expanding operational capacity by 193%.* Authored the practice’s first 25-workflow operations manual, shortening role transitions, improving onboarding experiences, and creating a foundation for continuous improvement in training.* Delivered RCM training for front-line staff, coaching teammates on HIPAA, CMS, and compliance training tied to electronic health records and practice management systems (SimplePractice), resulting in measurable behavioral shifts and improved billing accuracy by 22%.* Engaged with patients regularly to ensure their insurance, scheduling, and clinical information were accurate and accessible, improving first-contact resolution by streamlining communication between patients, providers, and payors.

Education

• NYU Shanghai

  Bachelor of Arts - BA

  2017 — 2021

• East China Normal University

  Bachelor's degree, World History

• New York University

  Master of Arts - MA, Industrial and Organizational Psychology