Tyson Freeman
Technical Program Manager @Microsoft
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WORK HISTORY
Technical Program Manager @Microsoft
Led engineers and worked with external teams to improve supportability and profit margins for Azure Container Instances • Onboarded external customers, analyzed support case and usage data points using KQL and Power BI dashboards • Improved support processes & documents, analyzed the cost/feasibility of implementing infrastructure components • Worked to increase average customer satisfaction from 4.15 to 4.45 out of 5 points & drove changes to increase gross margins
SKILLS
ABOUT TYSON FREEMAN
Currently working as a Program Manager at Microsoft and very passionate about using my…
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