Ty Smith
Industrial Equipment Support Engineer
- Role
- Industrial Equipment Support Engineer at Vsi Parylene
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Ty Smith
I am an innovative problem solver who loves taking on engineering projects that require…
Experience
Industrial Equipment Support Engineer
Jan 2024 — Present · Broomfield, CO, US
Own and manage the product support plan, ensuring a structured, effective approach to customer support and service.Provide on-site technical support, including installations, troubleshooting, maintenance, and annual machine verifications, ensuring machines operate at peak performance.Maintain and improve product manuals and customer-facing knowledge bases, making technical support more efficient and self-service friendly.Act as the Voice of the Customer, advocating for product and process improvements based on real-world feedback.Streamlined documentation processes, developing a system to track and update manuals when machines change.Optimized support scheduling using Monday.com, integrating build and travel schedules for better planning and coordination.Enhanced tracking of machine verifications by creating a structured system to log and issue certificates.Utilize Google Sheets for data analysis, tracking support trends, machine performance, and customer needs.
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