Tyronne Fuentes
Customer Success Manager
- Role
- Customer Success Manager at Augment
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Tyronne Fuentes
About Me Logistics is broken. Let’s fix it. I’m passionate about…
Experience
Customer Success Manager
Mar 2025 — Present · Chicago, IL, US
As a Customer Success Manager at Augment Technologies, I serve as the strategic partner and primary point of contact for our network of 3PLs, Carriers, and Freight Brokerages. I’m on a mission to build meaningful relationships, deeply understand client needs, and drive adoption of our AI-powered logistics platform.What I Do- Act as the dedicated liaison for assigned transportation partners, ensuring their voices are heard and their unique needs are met- Continuously monitor user activity to proactively close adoption gaps and optimize engagement- Lead regular client check-ins to deliver insights, collect feedback, and recommend strategic solutions that move the needle- Use real-time user feedback to fine-tune and train our AI Agent platform—making it smarter every day- Analyze customer usage data to spot trends, uncover insights, and highlight areas for improvement or innovation- Collaborate with Solutions and Engineering teams to streamline client onboarding and ensure seamless integration- Keep clients informed and empowered by sharing product updates, best practices, and proactive support resources- Spearhead project management efforts to ensure timely delivery and successful rollout of solutions- Provide a continuous feedback loop to internal teams to elevate the customer experience and refine our service offerings- Resolve client issues swiftly, while championing long-term satisfaction and growth.
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