Tyrone Schiefner
Cx Programme Manager, Europe @Rentokil Initial
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WORK HISTORY
Cx Programme Manager, Europe @Rentokil Initial
Reports directly to European Transformation Director; key member of team of 6 within Transformation function, in a matrix stakeholder environment.• Collaborated with internal technology development partner to design and deploy key sales & customer care technology products in EU markets.• Streamlined third-party technology product deployment to support newly designed business processes, ensuring seamless implementation.• Designed & implemented effective project management framework, requirement management & change process to deliver business requirements.• Empowered local country project managers in adopting project governance & frameworks to harmonise CX processes in sales & customer care.• Held full accountability for managing & reporting on budget tracking to ensure commercially sound programme financial management.
EDUCATION
The Open University
Bachelor of Arts - BA, Business Management (Accounting)
SKILLS
ABOUT TYRONE SCHIEFNER
A seasoned, versatile & commercially astute Programme Manager with 15+ years’ experience spanning global, regional & local markets in matrix stakeholder environments. Skilled in enabling seamless delivery of customer experience services, product launches & go-to-market strategy. Trusted strategic partner to executive leadership teams, leveraging proven expertise in devising, rolling out, and coordinating new projects, programmes & product initiatives. Well-versed in leading and coordinating successful 9-figure, multi-year transformation programmes across multiple countries.Selected Highlights:• Driving an ongoing multi-year CX Transformation Programme across 17 European countries; delivered £9-figures of benefits, over 7x the return on cost.• Led programme management & successful launch of several innovative products, with a view to new products contributing to 10% of Total Sales.• Directed successful market launch of a hygiene soap range generating £7-figures in revenue; led transition to internal soap manufacturing capability.• Developed and executed a consistent go-to-market strategy for Europe to increase market share and improve brand recognition.• Created and deployed 8 chatbots across Europe during COVID to improve customer engagement and support.• Frequently recognised by senior management for clear communication of programme status, including project delivery scope & progress updates.• Achieved the highest childhood immunisation rates in London for NHS Westminster through effective programme management.Key Skills:Programme Management | Customer Experience | Project Management | Reporting | Program Creation & Execution | Risk Management | Performance Management | New Product Launch | Process Improvement | Compliance | Stakeholder Management | Go-to-Market Strategy | Project Delivery ScopeTechnical & PM Tools:Online Project Management Tools | MS Project | Visio || Hubspot | Google Workspace | Microsoft Office Suite | Online Productivity Tools | Internal Software Tools (Sales, Customer Portals, CRM)
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