Tyrone Thomas
IT Support Technician
- Role
- Data Center Operations Technician at Amazon Web Services (AWS)
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Tyrone Thomas
Hardware: IBM laptops, DELL desktops/laptops, HP desktop/laptops, HP and DELL…
Experience
Data Center Operations Technician
Dec 2024 — Present · Jackson, MS, US
Install, maintain, and troubleshoot servers, networking devices, cables and other hardware components within data centers.• Investigate and resolve complex technical issues, performing root cause analysis of equipment failures using AI tools.• Participate in scheduled maintenance, on-call rotations, and change management activities to ensure 24/7 operational uptime.• Contribute to technical documentation and participate initiatives to improve operational processes and efficiencies.• Work within an advanced ticketing system to manage assigned work tickets, meet Service Level Agreements (SLAs), and escalate issues as needed.
Education
ITT-Technical Institute
AAS, Information Technology Computer Network Systems
2005 — 2007
ITT-Technical Institute
BAS, Information Systems Security
2007 — 2010
Western Governors University
Master of Science (M.S.), Information Security and Assurance
2011 — 2015
Skills
- Active Directory
- Help Desk Support
- Technical Support
- Vpn
- Troubleshooting
- Microsoft Office
- Hardware
- Cisco Technologies
- Citrix
- Software Installation
- Routers
- Laptops
- Switches
- Printers
- Blackberry Enterprise Server
- Ccna
- Networking
- Windows 7
- Windows Server
- Antivirus
- Information Technology
- System Administration
- Windows
- Comptia a+
- Microsoft Certified Professional
- Remote Desktop
- Network Administration
- Linux
- Computer Hardware
- Bmc Remedy
- Access
- Security
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