Tyrone Smith

Experience

1. Critical Systems Support Specialist

   Federal Express Corporation

   Oct 2024 — Present

   Responsible for providing world-class service to the field and service providers in the support and education of current and future critical systems. Critical Systems include but are not limited to Dynamic Route Optimization (DRO), Preload Assist (PLA), Vision, Service Area Design (SAD), Plan Sort Date (PSD), Integrated Sortation System (ISS), Scheduler, and other mission-critical systems. Responsible for training, educating, and supporting station and district personnel in the best practices in the use of these systems. Acts as a front-line 24/7 district technical expert for first-tier system failure/troubleshooting, and periodically is on call or required to work overnight to support field operations in the use of critical systems.• Lead the on-site implementation and support of new and existing critical systems, both in person and remotely.• Understands the potential failure points of systems for troubleshooting - there will be some amount of on-call and shift work to provide support 24/7, 365 days a year.• Provided onsite support, training, and best practices advice for all critical systems via conference call, face-to-face training (on-site or remotely by video) using job aids, presentations, etc.• Serves as liaison between field end users and CSS engineering by investigating system and user issues and making recommendations to the engineering team for future enhancements, including changes in methods, equipment, software, and systems