Tyrone Shabazz Guyton

About Tyrone Shabazz Guyton

I served as a HELP DESK PROFESSIONAL for 1 years for this international leader in refining and providing information to field operatives. I was responsible for all of the Technical Support Information needed to provide the proper Trouble Shooting Technique and Solutions overseas, mostly in Afghanistan. My basic duties and responsibilities included: investigation of all prospective customers; assigning or revising credit limits to new and existing customers; contacting Employees who become past due and arranging payment of their obligations. I oversaw the computerization of the entire credit department. I had credit limit approval authority up to While at CAREER CONNECTION INC @ IBM, I was a key person involved in the writing and organization of new product manuals. My oral presentations to the sales force were always valuable and well received. District sales managers and the sales representatives themselves consistently expressed appreciation for the sales aids and information given to them. In addition, a large part of my time was spent working closely with our customers, successfully troubleshooting problems, answering questions, and informing them of new products or instrument applications that might better serve their needs.

Experience

1. Customer Service Representative

   DISH TV

   Feb 2014 — Present

Education

• John F Kennedy in Denver Colorado/Emily Griffith Opportunity School

  GED, Cyber/Computer Forensics and Counterterrorism

• Emily Griffith Opportunity School

  Master's Degree, GED

Skills

• Microsoft Office
• Customer Service
• Microsoft Word