Tyrone Dean
Subject Matter Expert (Sme) - Proactive Gone Away (Pga) @Barclays
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WORK HISTORY
Subject Matter Expert (Sme) - Proactive Gone Away (Pga) @Barclays
Northampton, GB
Supported and played a vital role in the project readiness and management of integrating the PGA process from Cardiff to a UKSL telephony team in Northampton. • Lead Subject Matter Expert for the development and implementation of PGA• Head of reporting to the Head of PGA, UKRBB & UKSL PPI operations on delivery of Key Performance metrics.• Planning and delivery of specific PGA Programme work streams• Lead on the Cross Skilling and delivery of JIT (Just in Time) Training, building in support mechanisms
EDUCATION
Trinity Upper School
Certificate, Business Studies
University of Northampton
Business Studies, Business Studies
SKILLS
ABOUT TYRONE DEAN
A driven and enthusiastic Process Improvement professional, who enjoys being part of a successful team, strives to deliver results and enjoys achieving targets. I’m a person who is very quick to grasp new ideas and concepts, to develop innovative and strategic solutions to problems. A proven ability to identify cost efficiencies and process improvements throughout a customer focused operating model, whilst ensuring that stakeholder’s and business requirements are achieved. Vast experience in gathering detailed requirements from the business in order to identify opportunities & solutions, demonstrating any changes or improvements within a business case.
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