Tyron Roberts
Software Engineer
- Role
- IT Specialist Fts at H&R Block
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Tyron Roberts
I am a highly motivated, autonomous team member that thrives on accomplishing tasks and…
Experience
IT Specialist Fts
Aug 2023 — Present
Manage multiple offices in my district• Implementing robust security protocols and measures to safeguard sensitive company and client data.• Developed and maintained custom software solutions to enhance operational efficiency, demonstratingproficiency in programming within system command prompt/terminal.• Oversaw comprehensive data management tasks, ensuring data integrity, accuracy, and availabilityacross the company’s digital platforms.• Established an efficient ticketing system for IT support, prioritizing and resolving a wide range oftechnical issues.• Conducted regular reimaging of systems to maintain optimal performance and security, ensuring allmachines were up-to-date with the latest software and security patches.• Maintained full system access rights, allowing for rapid response to critical system issues and theability to make necessary changes to infrastructure in real-time.• Served as a Field Tech Support (FTS), assembling and configuring IT equipment, including setting upnetwork systems, ensuring seamless integration with existing infrastructure.
Education
Louisiana State University
Bachelor of Science - BS
2022
Winston-Salem State University
Bachelor's degree
2015
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