Tyoniesha Plair

About Tyoniesha Plair

Experienced SaaS Customer Success and Account Management professional in the Corporate vertical with a polished communication skill set who exhibits excellent organizational and multitasking abilities. Direct, self-motivated consultant who thrives in a challenging and changing environment. Creative and imaginative leader with strong project management and talent for driving client success in the areas of customer success, project implementation, achieving ROI, relationship building, contract negotiation, and e-Learning.Specialties: Customer Success & Customer Experience, Solutions Selling with Strategic Consultant Mindset, Customer Satisfaction & Retention, Project Management, ROI, Learner & Admin Engagement, Program Adoption, Strategy, & Execution, Written Communications, Training, Product Training, Evaluating Results.

Experience

1. Customer Success Manager - Workforce Security & Risk Training

   SANS Institute

   Oct 2024 — Present

Education

• Fisher College

  Bachelor’s Degree, Business Administration, Management and Operations

• Roxbury Community College

  Associate’s Degree, Business Administration and Management, General

Skills

• Solution Selling
• Voice Over Ip (Voip)
• Sales Operations
• Customer Retention
• Customer Service
• Technical Sales Presentations
• Medical Terminology
• Marketing
• Computer Network Operations
• Social Media Marketing
• Networking
• Customer Experience
• Insurance
• Customer Satisfaction
• Training
• New Business Development
• Management
• Leadership Management
• Consultative Selling Style
• Account Management
• Direct Sales
• Marketing Communications
• Sales Leadership Training
• Branding Consultancy
• Sales Process
• Salesforce.com
• Web Design
• Marketing Event Planning
• Training & Development
• Microsoft Office
• Sales
• Government
• Enterprise Software
• Sales Management
• Professional Mentoring
• Voip
• Business Development
• Call Centers
• Leadership
• Cold Calling